tailorED services to YOUR project’s NEEDS

We reduce the overhead waste and planning misalignments and make digital transformation and delightful user experiences accessible to a wide range of companies and organisations across the globe.

Competitors' Analysis

What we do:

We conduct a high-level market research to understand the most common patterns in your domain & the most recent market trends.
After we have a good understanding of the market we conduct an extensive competitor’s analysis, document your competitors' offerings and setbacks, identify pain points and usability issues and analyse how your competitors overcome their obstacles when it comes to user experience.

What we deliver:

Our basic deliverables included in all of our Competitor's analysis projects, are:

  • A high-level documentation of interesting insights and findings of the market research and an overview of the most dominant competitors in the market.
  • An extensive competitor's analysis documentation/ review for your competitors, the patterns they use, the obstacles/ setbacks they face, their potential and their weaknesses.
  • An overview of topics/ areas in the market that have great improvement potential.
  • An executive summary of our process and findings to share with your team and use as future reference in decision making.

Depending on the analysis objectives we offer a variety of additional deliverables, which we would be glad to discuss with you in detail.

User Research

What we do:

We work with you to define the scope of the user research and the most appropriate research methodology accordingly.
We create the script for the research and any potential exercise (eg card sorting, design exercise etc.) and contact the research participants to arrange and conduct the interviews.
We analyse the results and prepare all the necessary documentation to hand-over to you and your team.

What we deliver:

Our basic deliverables included in all of our Research projects, are:

  • An executive summary with our findings, user insights on your domain, product and/ or competitors.
  • Excel files with raw detailed findings, transcribed from our notes and audio files, for your team to study and review further if needed.
  • Audio files of the interviews for your team to study, if the participant consents to share the audio with a wider audience.

Depending on the research objectives we offer a variety of deliverables, which we would be glad to discuss with you in detail.

Heuristic evaluation

What we do:

We conduct extensive heuristic evaluation on specific tasks or flows of your website and/ or product.
We synthesise our findings into an executive summary and make improvement suggestions, prioritised according impact VS effort for your planning convenience.

What we deliver:

Our basic deliverables included in all of our Competitor's analysis projects, are:

  • A heuristic evaluation executive summary
  • Improvement suggestions, prioritised towards Impact/Effort for your planning convenience.

Depending on the evaluation objectives we offer a variety of additional deliverables, which we would be glad to discuss with you in detail.

User Testing

What we do:

We work with you to define the scope of the user testing, the most appropriate methodology and decide with you between moderated and unmoderated sessions.
We create the script for the user testing and run trial session with you or someone from your team.
We contact the participants to arrange the user testing sessions and facilitate/ moderate those.
We analyse the results, prepare all the necessary documentations and deliverables and hand-over to you and your team.

What we deliver:

Our basic deliverables included in all of our User Testing related projects, are:

  • An executive summary with our findings and prioritised improvement suggestions per flow or topic.
  • Excel files with raw detailed findings, transcribed from our notes, screen recordings and audio files, for your team to study and review further if needed.
  • Screen recordings and audio files of the interviews for your team to study, if the participant consents to share the audio with a wider audience.

Depending on the user testing objectives we offer a variety of deliverables, which we would be glad to discuss with you in detail.

UX Management

What we do:

Depending on your project/ product needs and requirements we take over the UX Management of your project and your team alignments, allocation, workflow overview, stakeholder management etc.

What we deliver:

All of our UX managements packages are tailored to its project/ team needs & requirements. Some of our services in UX management include, but are not limited to:

  • Hands-off management of your design team
  • Team alignments & allocation
  • Budget management & allocation
  • Workload and workflow overview
  • Stakeholder Alignment
  • Support with Roadmap
  • Supporting and mentoring young team members
  • Organising and Managing UX related activities and workshops across your organisation

If you are interested in our UX Management services, get in touch to shape a package and activity plan tailored to your project's current status.

Design Support

What we do:

We offer the appropriate, dedicated design support to your design and/ or development team, depending on your project/ team needs.

What we deliver:

We work with your team on- and/ or offsite on a variety of UX/ UI deliverables depending on your project needs, such as:

  • Personas creation
  • Empathy maps
  • User & Task flows
  • Wireframes
  • Prototypes
  • Visual designs
  • Design deliverables for implementation

If you are looking for UX/ Design support for your project, get in touch. We can help.

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